24x7x365 MONITORING & ALERTING
You can’t possibly be everywhere at all times, but with our automated monitoring systems, fortunately, we can.
It’s simple. At the first sight of an issue, our system sends an alarm, which is then turned into a ticket that is automatically routed to an engineer with expertise in that specific area. From the time it takes to acknowledge the alarm to how long it takes for diagnosis and resolution, each engineer’s ticket is monitored and recorded. We provide detailed monthly reporting on the number of open tickets, the duration of open tickets, and the time to resolve the error.
We don’t wait for clients to call us with an issue, we see the errors in real-time as we continuously monitor them in our NOC – and we react immediately.